Every time we decide to travel, we ask ourselves "Which airways are we going to fly on?". All of us dream of the most luxurious treatments, services, and cabinets!
Why? Because we don't want to waste our money on the most horrible airways specially when we travel for more than 5 hours trip. Kuwait Airways is not horrible and isn't the worst airlines! We won't allow anyone to talk about our airlines. Its just things got out of control in the past couple of years. In fact, Kuwait Airways' history has a lot of achievements, successes, and challenges throughout the years!
Back in 70's and 80's this airways was ranked as the best flying company in the middle east due to the safety that would never been found in any other airways; advanced air crafts, and their friendly and amazing services. As most of us know Kuwait airways is supported by the Kuwaiti Government and now it is on its way to change the strategy in becoming a private sector supported by local businessmen.
This post is not about Kuwait Airways' history nor its future plan. It is a major complaining issue; the purpose of this post is not to show that Kuwait Airways is bad, but we "as passengers" are fed up and the time has come for a major changing. I'm typing this post right now and the whole cabinet is shaking over my head in a very scary way. It is really sad that Kuwait Airways has become like this!
Let me start the issue from the first point:
Zone 1 ( Kuwait airways). Once we arrived to the counter, i was asking the lady who works on the check in counter, in a very polite way if it is possible for my family to have seats next to each other. " I don't promise you" she said (what a straight forward answer).
Although we arrived to the airport three hours earlier, yet the plane was almost full! Anyways, she added "the gate opens at 11:45, and your gate number is 3". i was praying to see her teeth, but she seems to have a major issue in smiling back at us!
Now, we processed ourselves to gate number 3 and for some unknown reasons. I returned back to the centre to check the flight status board but shockingly, it was turned off! I looked around hopping to find another board, but there was nothing! I went to the information centre, and i found no one! Where the hell is everyone!? God only knows the answer for that!
Finally, I found myself going to a new gate located at the very end of the airport. After half an hour of waiting in the cue, we made our way into the flight but we didn't expect our seat locations to turn out like this!; My mother had a seat exactly next to the toilet's door, my brother had a seat in the middle of an obese family, and my sister was thrown somewhere else.
As for me, I was enjoying the view from the window side, but facing the toilet from the other side. We were very calm because we didn't want to ruin our trip, but the truth has to be told! We were the first passengers who received meals before any other passengers! Why is that? I have no idea?
After three hours, i heard a conversion going on in the plane's kitchen behind me, I didn't really expect to hear it from two flight attendants; They were arguing while this poor passenger was waiting for his glass of water.
I know most of you are asking why would we want to travel on Kuwait Airways if the flying Market has many new and better airlines. The answer is " we deserve to have our local airways!". Kuwait Airways was always the best, but sometimes things go out of control, and we still have faith in our airlines, and we will always be waiting for a miracle to happen!
[BLender PUBLIC ANNOUNCEMENT]: KUWAIT AIRWAYS! WE WANT YOU BACK!
[BLender Announcement]: Thank you for traveling with us via Kuwait Airways, we hope not to see your faces again until we upgrade our airlines and return to our old golden days!